Privacy Policy
Finsbury Park Movers Privacy Policy
This Privacy Policy explains how Finsbury Park Movers collects, uses, stores, and protects personal data relating to customers and prospective customers. It applies to all Finsbury Park Movers customers in our service area, including individuals and businesses who contact us, request a quotation, book a move, or otherwise interact with our services.
Finsbury Park Movers acts as the data controller for the personal data described in this Policy. We are committed to complying with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us. The information we may collect includes:
Identification and contact details such as your full name, address, previous and new address for the move, contact address for billing, and your preferred contact details. Service-related details such as details about your property type, access information, inventory of items to be moved, packing requirements, special handling notes, and any photographs or descriptions you choose to provide to help us assess your move. Booking and transaction details such as quotation requests, booking dates and times, job reference numbers, payment amount, method of payment, and invoice details. Communication records such as emails, contact form messages, and notes of communications made by phone or in person, where relevant to the provision of our services or handling of enquiries. Website and usage data such as technical details that may be collected when you visit our website, including IP address, browser type, pages viewed, and similar analytics data, where applicable.
How We Collect Personal Data
We collect personal data directly from you when you contact us through our website, by phone, or in person to request a quotation or book a service. We may also collect data when you complete forms, accept a quotation, confirm a booking, or correspond with us about your move. In some cases, we may receive your details from a third party, such as a relative, friend, employer, or lettings agent acting on your behalf to arrange a move. Where this happens, we will treat your data in accordance with this Privacy Policy.
Lawful Bases for Processing
We rely on the following lawful bases under the UK GDPR to process your personal data:
Contractual necessity: We process personal data where it is necessary to take steps at your request before entering into a contract, such as providing a quotation, and to perform a contract with you, such as carrying out your move and handling billing. Legal obligation: We may process your data where it is necessary to comply with legal obligations, for example in relation to tax, accounting, and record-keeping requirements. Legitimate interests: We may process limited personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This may include managing our business operations, improving our services, handling enquiries, and exercising or defending legal claims. Consent: In some situations, we may rely on your consent, for example for certain types of marketing communications, where required by law. Where we rely on consent, you can withdraw it at any time.
Purposes of Data Processing
We process personal data for the following purposes:
To provide quotations, confirm availability, and manage bookings for our moving services. To plan, schedule, and carry out removals, including arranging access, packing, and transportation. To issue invoices, process payments, and maintain accurate financial records. To respond to your enquiries, provide customer support, and handle complaints or disputes. To manage our relationship with you, including sending service updates, changes to terms, or important notices about your booking. To maintain and improve the quality, safety, and efficiency of our services, including internal record keeping and staff training. To comply with legal and regulatory requirements, and to cooperate with law enforcement or regulatory authorities where required by law. To protect our business, for example in relation to the prevention and detection of fraud or other unlawful activity, and for the establishment, exercise, or defence of legal claims.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law. In general, we retain:
Service and booking records, including essential contact and transaction details, for a period that allows us to meet our legal obligations and to handle potential queries or disputes arising from the service. Financial and accounting records, including invoices and payment records, for the period required by applicable tax and accounting laws. Communication records for a period that enables us to manage our relationship with you and to respond to any follow-up queries.
When personal data is no longer required, we will securely delete or anonymise it, unless we are required by law to retain it for a longer period.
Data Sharing and Processors
We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. These third parties act as data processors or, in some cases, as independent controllers. Categories of recipients may include:
Service providers who support our operations, such as IT and hosting providers, customer relationship management systems, and providers of secure data storage. Professional advisers such as accountants, auditors, or legal advisers where necessary for business, legal, or regulatory reasons. Payment service providers who process payments on our behalf in a secure manner. Insurance providers and claims handlers where necessary in connection with insurance cover or claims relating to our services. Public authorities or law enforcement agencies, where required by law or where necessary to protect our rights or the rights of others.
We require data processors who handle personal data on our behalf to process it only in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws. We do not sell your personal data.
International Transfers
Where we use service providers or systems located outside the United Kingdom or the European Economic Area, personal data may be transferred internationally. In such cases, we will ensure that appropriate safeguards are in place to protect your data, such as the use of standard contractual clauses or other mechanisms approved by data protection authorities.
Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include restricted access to personal data, secure storage, and staff training on data protection responsibilities. While we work to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data. Subject to legal conditions and exemptions, these may include:
The right of access, allowing you to request a copy of the personal data we hold about you and information about how we process it. The right to rectification, allowing you to request correction of inaccurate or incomplete personal data. The right to erasure, in certain circumstances, allowing you to request that we delete your personal data where there is no longer a legal basis for us to retain it. The right to restriction of processing, in certain circumstances, allowing you to request that we limit the use of your personal data. The right to object to processing, where we are relying on legitimate interests, and you believe your interests or fundamental rights override our interests. The right to data portability, in certain circumstances, allowing you to receive personal data you provided to us in a structured, commonly used, and machine-readable format, and to ask us to transfer it to another controller.
Where we rely on your consent for a particular type of processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
Complaints and Contact
If you have questions about this Privacy Policy or how we process your personal data, or if you wish to exercise any of your rights, you can contact us using our normal contact details as shown on our website or other official communications. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will take effect when the updated policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle personal data at Finsbury Park Movers.
