Terms and Conditions

Finsbury Park Movers Terms and Conditions

These Terms and Conditions set out the basis on which Finsbury Park Movers provides removal, relocation, packing, storage coordination, and associated services. By making a booking or allowing work to proceed, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Service means any removal, relocation, transport, packing, unpacking, loading, unloading, or related service provided by us.

We, us, our means Finsbury Park Movers.

You, your means the person, firm, or company who requests or purchases the Service.

Goods means the items, property, and belongings in respect of which the Service is provided.

Contract means the agreement between you and us for the supply of the Service, incorporating these Terms and Conditions.

2. Scope of Service

We provide domestic and commercial removal and related services in the United Kingdom. The specific scope of work for each job, including addresses, dates, times, vehicle sizes, labour requirements, and any additional services, will be set out in the quotation or booking confirmation.

Unless explicitly stated in writing, our Service does not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture, removal of doors or windows, specialist lifting or hoisting, or handling of items requiring specialist equipment, permits, or licences.

We reserve the right to decline work that we reasonably consider unsafe, unlawful, impractical, or beyond our standard service capability.

3. Booking Process

3.1 Quotations

All quotations are based on the information you provide and any inspection we may carry out. Quotations may take into account factors such as property access, parking availability, volume of goods, distance, timing, and labour requirements. If the information you provide is inaccurate or incomplete, we may adjust the price or refuse to carry out the Service.

Unless otherwise stated, quotations are valid for a limited period from the date issued and are subject to availability of vehicles and staff at the time of booking.

3.2 Confirming a booking

Your booking is only confirmed when we have accepted your request and provided written or electronic confirmation of the details, including the scheduled date, time window, and price or pricing basis. We may require a deposit or full prepayment as a condition of confirmation.

We may refuse any booking at our discretion, for example if we have capacity constraints, unsafe access, or other reasonable grounds.

3.3 Changes to bookings

If you wish to change the date, time, addresses, or scope of the Service, you must notify us as early as reasonably possible. All changes are subject to our availability and confirmation. We may revise the quotation or apply additional charges if changes affect the duration, labour, distance, or complexity of the job.

4. Access, Parking, and Your Responsibilities

You are responsible for ensuring that we have suitable access and parking at both collection and delivery locations. This includes any necessary permissions, permits, or visitor passes, and making sure that entrances, stairways, lifts, and corridors are reasonably clear and safe for moving Goods.

If access or parking is restricted, hazardous, or not as described to us, we may charge for additional time, equipment, or staff required to complete the Service, or we may decline to proceed if it is unsafe or not reasonably practicable.

You must be present, or ensure that an authorised representative is present, during loading and unloading to oversee the move, confirm items, and sign any job sheets or delivery notes. If no such person is present, our record of the work carried out will be conclusive.

5. Packing and Preparation of Goods

Unless we have agreed to provide packing services, you are responsible for adequately packing and preparing all Goods for transport. This includes using suitable cartons, wrapping, and protective materials, and securing fragile or high-value items appropriately.

We accept no liability for damage to Goods that are inadequately packed by you or third parties, or where boxes or containers are overfilled, structurally unsound, or not suitable for the contents.

You must remove or secure any loose parts, shelves, or fittings in furniture and appliances and ensure all items are clean and free of excessive dirt, infestation, or contamination.

6. Items We Will Not Transport

We will not accept or carry any of the following items:

Hazardous or prohibited materials, including but not limited to explosives, flammable gases or liquids, corrosive substances, toxic chemicals, asbestos, and any items classified as dangerous goods under applicable regulations.

Perishable or frozen food or items requiring temperature control, unless agreed in advance in writing.

Cash, precious metals, jewellery, watches, securities, stamps, or other high-value items, unless specifically declared and agreed in writing prior to the move.

Illegal items or substances, stolen goods, counterfeit products, or any items whose possession or transport would be unlawful.

If we discover any such items during the Service, we may refuse to transport them and may suspend the Service without liability.

7. Payments and Charges

7.1 Rates and pricing

Our charges may be based on a fixed price quotation, hourly rates, or a combination of both, as specified in your booking confirmation. Additional services or unforeseen circumstances, such as extended waiting time, extra trips, challenging access, or additional labour, may incur extra charges at our prevailing rates.

7.2 Payment terms

We may require a deposit or full prepayment to secure your booking. Any balance is payable as specified in the quotation or booking confirmation, and in any event no later than upon completion of the Service, unless otherwise agreed in writing.

Payment must be made using accepted payment methods as communicated to you at the time of booking. All amounts are payable in pounds sterling and may be subject to applicable taxes.

7.3 Late or non-payment

If you fail to pay any amount when due, we may charge reasonable administration costs and interest on the overdue amount at the maximum rate permitted by law. We may also withhold, suspend, or cancel services until full payment is received.

8. Cancellations and Postponements

8.1 Your right to cancel or postpone

You may cancel or postpone your booking by giving us clear notice. However, as we allocate vehicles and staff in advance, we may apply charges depending on the notice period.

Cancellation or postponement charges may be applied on a sliding scale, for example where short-notice changes result in lost work for us. Details of any such charges will be provided in your quotation or booking confirmation or made available upon request.

8.2 Our right to cancel or amend

We may cancel or amend the booking where circumstances beyond our reasonable control prevent us from providing the Service as agreed. This may include severe weather, road closures, accidents, vehicle breakdowns, industrial action, or other events of force majeure.

In such cases, we will use reasonable efforts to notify you as soon as possible and, where practicable, offer an alternative date or time. Our liability to you will be limited to a refund of any prepayments for services not performed, and we will not be responsible for consequential losses arising from the change or cancellation.

9. Liability and Limits of Responsibility

9.1 Our responsibility for loss or damage

We will exercise reasonable care and skill in providing the Service. If we are found to be liable for loss of or damage to Goods or property, our liability will be limited as set out in this section, unless otherwise required by law.

We will not be liable for damage arising from inherent defects, pre-existing damage, natural deterioration, or vulnerabilities of the Goods, including but not limited to fragile items, particle board or flat-pack furniture, and items not designed to be moved when assembled.

9.2 Exclusions

We are not liable for any of the following, except where law requires otherwise:

Loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss.

Damage or loss resulting from your failure to pack adequately, to secure valuables, or to comply with these Terms and Conditions.

Loss or damage where Goods have been packed by you in sealed boxes or containers which we have not inspected prior to the move.

Loss or damage occurring after delivery and completion of the Service, including during any period where Goods are left in your chosen storage or premises.

9.3 Liability limits

Unless expressly agreed in writing with you, our total liability for loss of or damage to Goods, property, or for any other claims arising out of the Service shall not exceed a reasonable, pre-estimated amount, taking into account the nature and value of the Goods and the charges paid for the Service.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

10. Claims and Time Limits

You must inspect the Goods and property as soon as reasonably possible after completion of the Service. Any visible loss or damage must be notified to us on the day of the move or within a short, reasonable period, together with sufficient details for us to investigate.

For non-visible loss or damage, you must notify us as soon as reasonably practicable after discovering the issue. We may request evidence including photographs, descriptions, and any supporting documentation.

If you do not notify us within a reasonable timeframe, this may affect our ability to investigate and process any claim, and may reduce or extinguish any potential liability we have to you, except where law provides otherwise.

11. Waste, Disposal, and Environmental Regulations

We operate in accordance with applicable waste and environmental regulations in the United Kingdom. We are not a general waste disposal contractor and will not remove or transport household refuse, rubble, or other controlled waste unless specifically agreed as part of the Service.

Where we agree to remove unwanted items, we will do so in accordance with relevant regulations and only to authorised facilities. Additional charges may apply for disposal, recycling, or handling of bulky or difficult items.

You must not present for removal any item that is classed as hazardous, prohibited, or otherwise requires special licensing or treatment under waste regulations unless we have explicitly agreed in writing to handle such items. If unauthorised waste is discovered, we may refuse to load it, or unload it at your cost, and you may be responsible for any fines or charges arising.

12. Storage and Third-Party Services

Where we arrange or recommend storage or other services with third parties, we do so as your agent unless agreed otherwise. The contract for such services may be between you and the third party directly and subject to that third party’s own terms and conditions. We are not responsible for the acts or omissions of independent third-party providers.

If we store Goods on your behalf, the specific storage terms, including charges, access procedures, and notice periods, will be provided separately or included in your quotation or booking confirmation.

13. Customer Conduct and Health and Safety

You agree to behave, and to ensure that anyone acting on your behalf behaves, in a respectful and lawful manner towards our staff. We may suspend or terminate the Service if our staff are subjected to abuse, threats, or unsafe conditions.

For health and safety reasons, you must not ask our staff to carry out work that they reasonably consider unsafe, outside their competence, or beyond agreed services. You must keep children, pets, and other non-essential persons away from areas where lifting and loading activities are taking place.

14. Data Protection and Privacy

We will collect and use your personal data for the purposes of providing the Service, managing bookings, processing payments, and communicating with you. We will handle your information in accordance with applicable data protection laws in the United Kingdom.

Your details may be used to contact you regarding your booking, to resolve queries, or to request feedback. We will not sell your personal data to third parties. Where we share data with trusted partners for operational reasons, we will ensure appropriate safeguards are in place.

15. Variations to Terms

We may revise these Terms and Conditions from time to time. The version in force at the time you make a booking will apply to that Contract, unless we agree otherwise with you in writing. Any changes that materially affect your rights will be clearly communicated where reasonably practicable.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Service, shall be governed by and construed in accordance with the law of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service, whether contractual or non-contractual.

17. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which will continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

You may not assign or transfer any of your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to deliver the Service, provided this does not materially reduce the level of service you receive.

These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the Service and supersede any prior discussions or understandings.